Cancellation and Missed Appointments
We understand that things come up, and sometimes you need to reschedule your appointment. We just kindly ask that you give us more than 48 hours notice if you need to cancel your appointment. Our stylists are working on commission, which means if you don't show up, they don't get paid. Canceling last minute doesn't give them enough time to fill up that spot.
Our policy will be as follows:
Canceling less than 48 hours before your appointment will be a 20% charge for the services you are scheduled for.
Canceling less than 24 hours will be a 50% charge for the service you are scheduled for.
Canceling the day of, you will be charged 75% of the services you are scheduled for.
As a courtesy, our software system Meevo2, will send a confirmation text and/or confirmation email 48 hours before your scheduled appointment. Please understand that an unconfirmed appointment does NOT mean an automatic cancellation.
All hair extensions are custom ordered. If there is a manufactured issue we may be able to make an exchange with the extension company. However, we can not offer a return or exchange on hair extensions.
Starting January 2023 we will be taking deposits on certain services. These services are both lengthy and product-heavy.
When you book online it will automatically ask for a card to put on file and will automatically take the deposit when you finish booking the appointment. If you book over the phone we will take your credit card information and enter it into our encrypted system.
When you come to your appointment the deposit will be added to your overall total. If you no-show your appointment the deposit is non-refundable and will cover the cancellation policy. If you need to reschedule your appointment the deposit can transfer to this new appointment as long as it is within our cancellation policy.
Services with a deposit are set up to reflect the correct amount of time needed to complete these services. When you book under another service, we cannot guarantee that we will have enough time to give you the experience you deserve.
Please know that in certain situations your desired hair goals may take multiple appointments to achieve. Your stylist will verbalize that during your appointment. Our goal is that you love your look - period. If you are not completely satisfied with your results please CALL the salon within 3 days of your original service appointment. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.
WE DO NOT OFFER REFUNDS FOR SERVICES.
Retail Returns and Exchanges
We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given a full credit towards the purchase of another product or the full value on a gift card. Returns on tools must happen within 14 days. Returned items must be in their original box.
Because you deserve it!
Our Loyalty Program is the best way to save! When you earn points, you can use those points as cash on any retail product or service. Everything is tracked in our system through your personal profile, so you don't have to remember everything you have done to support our business. Ready to earn? Check out theses opportunities:
First time clients = 1,000
Pre-Book your next appointment = 100
Send us a Referral =1,000 (for both clients)
Complete 10 visits of the same service = 500
Try a new service = 500
Write a review on Google or Facebook = 500 each
Spend $100 in Retail = 1,000
Purchase a $100 Gift Card = 1,000
100 = $1
These points expire after 8 months.