MISSED APPOINTMENTS, 
CANCELLATIONS, AND DEPOSITS
POLICY

CANCELLATION POLICY

Dear Guests,

We understand that things come up, and sometimes you need to reschedule your appointment. We just kindly ask that you give us more than 48 hours' notice if you need to cancel your appointment. Our stylists are working on commission, which means if you don't show up, they don't get paid. Canceling last minute doesn't give them enough time to fill up that spot.

Our policy will be as follows:

Canceling less than 48 hours before your appointment will be a 20% charge for the services you are scheduled for.

Canceling less than 24 hours will be a 50% charge of the service you are scheduled for.

Canceling or not showing up the day of, you will be charged 75% of the services you are scheduled for.

DEPOSIT POLICY

Starting January 2023 we will be taking deposits on certain services. These services are both lengthy and product-heavy.

When you book online it will automatically ask for a card to put on file and will automatically take the deposit when you finish booking the appointment. If you book over the phone we will take your credit card information and enter it into our encrypted system. 

When you come to your appointment the deposit will be added to your overall total. If you no-show your appointment the deposit is non-refundable and will cover the cancellation policy. If you need to reschedule your appointment the deposit can transfer to this new appointment as long as it is within our cancellation policy. 

Services with a deposit are set up to reflect the correct amount of time needed to complete these services. When you book under another service, we cannot guarantee that we will have enough time to give you the experience you deserve.